Frequently Asked Questions
When will my Champ.Fit order get delivered?
Your products will be delivered in3-4 working days from the time of placing the order. At the time of checkout, while placing an order online, you will be provided with the option for choosing delivery from the 5 timeslots. Following are the timeslots available for selection and their respective cut-off timings while placing an order with us.
Is there a minimum order value for delivery?
There is no minimum order value for delivery. However, we charge Rs. 40/- for all orders irrespective of order value.
Tell me about Champ. Fit’s delivery process?
Once an order is placed online, after confirmation, it is packed, checked for quality, physical condition, etc. by a dedicated team of trained staff, and then sent for delivery at your doorstep. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent to your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.
What if I'm not home to receive my order?
Once the order is dispatched from the store, a notification will be sent to your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.
Can I change my order once it has been placed?
Yes, you can still modify your order once it has been placed. However, once the order has been dispatched which a delivery notification will be sent on your registered email address and contact number, no further changes can be made to the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed to place a new order.
Can I place an order online and pick up my order from your store which is nearest to me?
Currently, we do not offer this facility.
What if I didn't like the quality of the products delivered to me?
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. Our Delivery Expert will enter details of the same in the mobile tracking app to initiate request for return as well as refund in case of any. In case of Post-paid order, you will be required to pay the adjusted amount only for the products accepted by you. In case of prepaid orders, request for refund will be initiated and cash will be credited into your Champ.Fit online account, which can be redeemed while placing orders the next time.
Can I cancel my order?
Yes, you can use the chatbot or get in touch with our delivery expert.
Will I be compensated in case of order delay?
No, in such event of a delay, our delivery team only will keep you updated about your delivery.
What is the value of one e-wallet Point?
1 coin equals one Re
How can I pay for Champ.Fit products?
We accept a wide range of payment options for your convenience:
Cash of Delivery (COD)
Sodexo Voucher (Meal Pass)
Ticket Restaurant Voucher
Debit/Credit Card on Delivery
ATM Cum Debit Cards
All electronic payment information is kept strictly confidential and with the help of our payment gateway partners, your transactions are conducted over secure SSL encryption technology.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. Our philosophy is simple - What you see is what you pay!
Is it safe to use my credit/ debit card on Champ.Fit?
Yes, it is absolutely safe to use your card on Champ.Fit. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
How do I know the payment status?
It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.
Do I get an invoice for my order?
You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.
How does COD (Cash-On-Delivery) work?
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!
When and how will I get my refund in case of cancellation or product return?
1. Post Paid Orders (Includes Cash/Card on delivery, Sodexo Passes & Ticket Restaurant) - All refunds post-delivery will be adjusted in Champ.Fit e-wallet after the product has been picked up and returned to Champ.Fit. The ewallet credit amount can be redeemed while placing any further orders.
2. Credit Card, Debit Card, Net Banking Orders - If the refund amount is greater than Rs.100, then the amount will be refunded directly into your original form of payment mode. For refund amounts less than Rs.100, the refund will be credited to Champ.Fit ewallet within 48 hours.
3. For Paytm/Mobikwik wallet Orders - If the Refund amount is greater than Rs. 150, then the amount will be credited back to your Paytm/Mobikwik wallet. For refund amounts less than Rs.150, the refund will be credited into Champ.Fit wallet within 48 hours.
Please note that for orders placed using Credit Card, Debit Card & Net banking, the refund once processed from Champ.Fit may take up to 7-14 working days to reflect on your Credit Card or Bank Account. There will be no cash refund in such cases.
All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds – please send us an e-mail at [email protected] Champ.Fit,and our representative will get in touch with you to provide the latest status.
What credit cards do you accept on Card on Delivery?
We accept only Visa